Highly Recommended Plumbers!
Thank goodness for Baker Brothers and David Jason, one of their men working on Saturday. I just had foot surgery and water was all around the toilet and soon to be on the bamboo floor. I am grateful for the office finding someone right away! Bakers Brothers,May each of you be blessed this Thanksgiving! You certainly deserve many blessings! On Monday my toilet was replaced and the old carried off. Then my Hot Water Heater was drained and I bought their annual membership, which I think will be very helpful! The owner, David talked with me and found me the perfect toilet for my small bathroom space. See photo. Thank you for helping my Thanksgiving Week to be even more grateful. Always check their coupons before they arrive; and they send them to your phone if you wish.
Howard was very polite & knowledgeable. I was referred to your company by my father and he has always been satisfied with your work,as I am also. I highly recommend your company for any plumbing issues you might encounter. Benjamin Franklin sends out notification of whom your technician will be before arriving at your home which gave me piece of mind & a link to follow your technician trip on arrival to your home and how far away they are (very accurate on time arrival)!
I really like the scheduling and arrival notification process for Benjamin Franklin Plumbing. I got a phone call that the service tech was on the way and a picture of Daniel Ruiz so that I would know what he looked like ahead of time. Daniel did a great job of diagnosing the problem I was having, explaining what he was doing along the way and had excellent customer service skills. His solution worked great and made a big difference. We are very happy!
Our experience with Benjamin Franklin Plumbing was 5-star...
We needed to have service to our two outdoor water faucets that were leaking and already had a different company come out the week before who gave us a price quote for the work needed to be done and warned us about possibilities of drywall damage with a risk of extra cost in their quote.
So we searched online for a better option and found the reviews for Benjamin Franklin, decided to give them a call and they were able to have a plumber dispatched the SAME DAY within a time window that worked for us. Nick (Nicholas), the plumber who helped us was right on time to assess the issue we were having and options to fix them, quoted us a competitive price on the spot and offered to get started immediately. Nick even gave us a heads up and 5 minute window prior to shutting off the water to the house, to ensure we had enough water to drink, use the restroom, etc., which we appreciated. Nick was able to get the work completed within 15-20 minutes! Finishing the work faster than expected, we were really wowed by his efficiency, friendliness and helpfulness. He then explained exactly what he did and was able to accept payment securely via his company iPad and we received a receipt along with warranty info on the work shortly after by email in PDF format. Nick also took the time to mention some tips for the future, with our hot water heater in mind. This was the most excellent, efficient and superb customer experience. On top of that, stellar service at a fair price. We 100% recommend Benjamin Franklin Plumbing. Look no further.
Such excellent service from Nicholas Green! We had an after hours emergency on a Friday night, we had an after hours emergency. Nicholas Green was at our house within 30 min. The next morning he replaced our water heater early and fast. His excellent customer service is the icing on the cake to his professionalism and work ethic. We couldn’t be more thankful! (And thanks to Whitney for being so helpful, too!)
