Highly Recommended Plumbers!
The crew has been great repairing our gas line. Professional, quick, even worked through adverse weather conditions to get this restored. Phillip, Matt and Cody have gone above and beyond in the customer service dept.
Well, called to ask about some gas line work. Specifically asked if they could do the work right at the appointment, or if it would be a "quote now work later" situation. Was informed by call center staff that they had workshops on wheels and virtually anything could be done.
Plumbers arrive, and what was supposed to be a simple "blow some water out of the gas lines" became an $11,000 "you need new gas lines everywhere" quote. I asked about just blowing the water out and was told it would just "get right back in there". Fine, do it anyhow. "Well, we'd need to pull permits with the city and your gas could be off for several days"...
Since the call was exclusively about gas lines, yet no work could be done on the gas lines without shutting them off for days - I declined to pay the appointment charge and asked them to have someone from the office contact me.
Pricing seems ridiculously high to run a few pipes (4.7k to run 40' outdoor/underground?)
UPDATE: Office finally contacted me. Everyone was very professional and polite, but it's still an insanely high quote.