They were on time as advertised. That's the only thing I can say that is positive. I changed the float assembly and flapper. When securing the line from the wall the nut on the supply line cracked. This is all that needed repair. Instead, another new float assembly and flapper were put in. In addition a new fill tube and seal between tank and bowl was installed. Claimed a crack in the fill tube had to be replaced. There was zero leakage between the tank and bowl. So, leaving my wife at home to take care of it I ended up paying $467 for a $150 repair and Benjamin Franklin Plumbing stole my brand new float assembly and flapper. Will never use or recommend. Take advantage of women and very overpriced.
Tony Brown and Peyton were super friendly and professional! They even let my cat hang out in the bathroom while they worked and were super sweet to him!! I definitely recommend these guys and the company!! Definitely recommend Tony!
Also, arrived on time. Text/updates on what's going on! Such a good experience!
Had a new hot water heater installed today. Ben was professional, courteous, and did an outstanding job! I highly recommend the company.
I had request a service from Benjamin Franklin for a possible leak in the bathroom. I was told that service call fee is $39 for four hour window to arrive and plumber will give estimate. At that moment if I agree to Benjamin Franklin to continue with repair, the service call fee will be waved. When plumber arrived he asked for authorization to start work and quote a diagnostic charge of $125. I asked then what is this $39 for?? I was told that it was to show up at your door. Now if you want us to find the problem and give you estimate you have to pay additional $125. Once estimate is given if I decide to go with them only $39 will be waved and not $125 diagnostic fee. I was surprised to hear as who ever I called for repair, the service call fee includes the finding problem and estimate provided. Looks like Benjamin Franklin has different business model than others. Beware and clarify all kinds of service fee before you call them. Plumber even told me that once they are there at your property they charge different pricing for different leak test which is on top of estimate to fix it. So you pay service call fee, diagnostic fee and repair cost. I do not see them competitive in pricing. Not sure if ever call them again.
This is the first time my husband and I buy a house and we have no idea about registing gas services of the city to be able to have hot water. I just thought something wrong, so I called them come to fix. They showed up and quickly told me need to register to use gas services. Then, they charged me for $59 about fee trip EVEN THOUGH for the next 2 days I kept use their service to fix my kitchen's water leaking, I paid around $1000 for fixing and installing new sink( I have my own new sink). Their services was fast and the plumbers are nice. I didn't mind about paying $1000 because I think Plumbing is a hard work and for a woman I have no idea how to do or fix that. They done the work quick and nice even it was not cheap. But for the fee trip $59 just come to tell other you need to register something, I still feel like they rip me off especially to a pregnant mom just lost her job. I was hoping they at least could wave that fee and refund it, so I can confident to use their service again in the future.