The Punctual Plumbers

Eric – The person I spoke with on the phone – Did an excellent job. He was professional, courteous, and efficient. He said he would call if someone canceled. Someone did, and he called, moving the appointment up by nearly 2 hours.

Michael Jason, My Plumber, arrived earlier than anticipated. He got to work immediately. He asked me a few questions to help him determine where the leak was near my water meter. He gave me an estimate, which was identical to the final price. He was patient with my questions. Michael was also informative about the pipe material and explained what he planned to do to fix the pipe. I appreciated his work ethic and his demeanor. If I ever have another plumbing problem, I would feel very confident that Michael could fix it.

Thank you for your plumbing services today. Your Customer Service was exceptional.

We had Ben come over to do the flushing for the water heater and he did a great job. He explained about the membership and it's benefits and we went with it. Thanks Ben. In future we will be calling Benjamin Franklin for all our plumbing issues. Great service

Very professional. Diagnosed and fixed an unusual clog - test ball left in drain line during construction. Provided pix and video so we can go back to builder. Very happy with their work.

I had no idea who to call when I had a major outside leak after regular business hours and had to shut off the water supply to my house at the meter.
First thing next morning I started calling plumbers. I soon found out that some plumbers do not come out for outdoor leaks. Another plumbing company recommended I call Benjamin Franklin.

I called and told the receptionist the issue and was happy that she was abke to send a technician to me within the hour! I was able to track his arrival thru the text I got that he was in route to me.

Nick arrived right on schedule and within minutes, was able to locate the problem.
It was a big job that involved A LOT of digging before work could begin.
This meant the possibility of multiple days without water in the house.

Nick was able to have the digging crew begin the same day!!!
The digging crew showed up shortly after Nick left and dug and dug and dug for hours even till after sun set in order to complete their part so repairs could begin.

First thing next morning Nick came back with Colby to replace the water line.
They kept me updated on the progress as they worked and were able to complete the job that day and we had a new water line and were able to go back to normal with working water inside the house and of course, no leaking outside!!

Thank u to Nick and Colby for getting the job done in two days. I will call Benjamin Franklin Plumbing for all my plumbing needs in the future. .