The Punctual Plumbers

My plumber, James was absolutely the BEST! He did an incredible and professional job of replacing my water heater. He single handedly wrestled the old beast away and put in a new one. He was experienced and outstanding in all aspects of a complicated job. He did all the details well and cleaned up when he was done. The place I have the problem is with their order and scheduling folks. Initially, I was told that a plumber would be out that afternoon. Then the plumber assigned called me at 5PM and said he didn't have another water heater on his truck and the warehouse was closed. He wasn't coming. So, with NO water of any type in the house, I was scheduled for the next day with the same man. When I called back to double check I was fortunate to get Debra who discovered that the plumber I was scheduled with had the day off and would not have come as scheduled! Fortunately, Debra saved the day and scheduled me with James, who did a great job. But that mistake by the other scheduler almost caused a catastrophe. Most of their staff is great but that one weak link almost made this a zero star rating.

Josh did a great job replacing our hot water heater. He was professional and courteous. I would recommend Benjamin Franklin for your plumbing needs.

Ricky was right on time and did a great job. He did not try to sell me any other services or products which I sure appreciate.

Had to get a new hot water heater. Ben, the technician, was awesome. He was courteous, professional and informative. Don't trust another company with my plumbing needs.

Howard was an expert and great at communication, laying out multiple options for solving the problem.