Highly Recommended Plumbers!
Johnny did a great job! Had to replace stems at my bathroom tub, and he provided new stems plus he got the parts supplier to throw in new handles to boot! Very knowledgeable, patient in explaining things, and demonstrates attention to detail. Chris, the supervisor, always makes me a great deal on service charges. I highly recommend Ben Franklin Plumbing.
Justin called to let us know he was on his way and arrived during the time frame promised by the appointment setter. We have had Justin on prior service calls and he has always gone above and beyond to quickly, professionally, and accurately diagnose and resolve the plumbing issue we were experiencing. He communicates throughout the process including explaining what is needed to be done before beginning any work and providing up front pricing with no surprises. This visit was no different and we are extremely happy with the service provided and work completed by Justin.
Had a leaking faucet on the side of the house and was able to easily book an appointment online for the next day. My technician, Corey McCutchen, was super friendly and informative and fixed everything up very fast. He was even able to come out a bit earlier than my scheduled appointment window. Thanks again to Corey and Benjamin Franklin for making my life easier! (And lowering my water bill!) :)
I have been using Ben Franklin plumbing for quite a few years at this point, for good reason. They are fair and easy to work with, and they stand behind their work. They’ve probably touched every water fixture on my old house at this point, and as it is an old house, I’m sure I’ll continue to call on them.
Each person I’ve met has been considerate and pleasant, in one case going so far as to fish my escape-artist cat out of the crawl space when he followed behind the tech while I wasn’t looking.
I would recommend this group for just about any job, large or small.
Had to have water line faucet to fridge replaced. They did a good job. Expensive? Sure. Plumbing always is but what's the alternative? Left hole in wall behind fridge that they taped up because they don't do wall repairs. Kinda miffed but it's behind fridge so who's going to see it? Tech was friendly, swift, and competent. No complaints there.