Highly Recommended Plumbers!
David Ray, was very professional, and access the problem quickly. We had several other tech come over but not able to fix the problem. David Ray not only fix the problem he also able to provided value information us.. His knowledge and skills were exceptional. I would offer him a job as a trainer over all your new recuits. I give David Ray a 100%
My last 2 appts w Ben Franklin Plumbing have gone very well. Both plumbers were friendly, explained the issues, and did a good job with the solutions. Appreciate their hard work. Will definitely use again. Both Jack and Howard are good guys.
I have a long-trusted plumber who is temporarily (or perhaps long term) not available. So, as there is often fear of service companies overcharging or otherwise being leery, I did my best to research companies and read a lot of reviews. I happened upon Benjamin Franklin and, after asking a barrage of questions, decided to take the leap of faith and scheduled a plumber to come find out why my master bath was backing up in the standing shower and jetted tub.
I was happy to know I could get a plumber out first thing the next morning. I need my shower! I received a text with a photo of my technician and a tracking map that would show me his location and I could be aware of his arrival.
Joe actually arrived on time (early actually!) and was one of the most pleasant and well presented professionals I've ever had to my home. He was in a perfect, crisp and clean Benjamin uniform. He described all that he would be doing and promised to keep me aware of every step along the way. He patiently answered my barrage of questions and was determined to put me at ease about my repair needs.
Even after finding the blockage and clearing the line from the very hot roof access, (which took longer than I expected!!) he brought his equipment into the master bath to clear the drains from the inside to make sure all was cleared.
After the repair, he continued to answer all my questions about other issues I am experiencing around the house and was polite, respectful and genuinely caring about me being completely satisfied and wanted to make sure I was completely comfortable before he left. When I mentioned that I was sorry for keeping him so long, he commented that for him, I was the only customer that mattered and he wanted to make sure I was completely satisfied with his business.
It was refreshing to have such a nice young man in my home doing this work for me. Joe was a perfect representative for Benjamin Franklin. But he was also the epitome of all that is good within his generation. I've found a new, trusted plumber who has truly earned my business today and in the future!
Great and thorough inspection of our plumbing issue. Very professional and courteous. We haven’t used them yet; however, it’s only because we’re in the process of getting quotes for insurance purposes.
Great experience! Our shower faucet broke and we. Couldn’t get the water shut down. We got connected with a representative right away, she was professional. Our plumber, David, was great, very knowledgeable and professional, he came to the house ahead of time and had all fixed in 20 min! Couldn’t be happier with the service since