Highly Recommended Plumbers!
We called 4-5 plumbing companies between 10:30 to 11pm and nobody had technicians until we reached Benjamin Franklin. While I was still on the phone with the office, the tech that was assigned called me and arrived within 90 minutes. Diagnosed issue and resolved in less than an hour and completely cleaned up area. Very happy and will use again. Ben was awesome, very professional! Highly recommend!!
Howard was extremely professional, polite and honest. He was very respectful in my home and did an excellent job to take care of my issue. What I greatly appreciated is that he didn't start trying to upsell me on more services. He simply asked if there was anything else he could do for me and that was it. So much better than the others in this area. Thank you. I'll call BF Plumbing again when I need them.
I have a long-trusted plumber who is temporarily (or perhaps long term) not available. So, as there is often fear of service companies overcharging or otherwise being leery, I did my best to research companies and read a lot of reviews. I happened upon Benjamin Franklin and, after asking a barrage of questions, decided to take the leap of faith and scheduled a plumber to come find out why my master bath was backing up in the standing shower and jetted tub.
I was happy to know I could get a plumber out first thing the next morning. I need my shower! I received a text with a photo of my technician and a tracking map that would show me his location and I could be aware of his arrival.
Joe actually arrived on time (early actually!) and was one of the most pleasant and well presented professionals I've ever had to my home. He was in a perfect, crisp and clean Benjamin uniform. He described all that he would be doing and promised to keep me aware of every step along the way. He patiently answered my barrage of questions and was determined to put me at ease about my repair needs.
Even after finding the blockage and clearing the line from the very hot roof access, (which took longer than I expected!!) he brought his equipment into the master bath to clear the drains from the inside to make sure all was cleared.
After the repair, he continued to answer all my questions about other issues I am experiencing around the house and was polite, respectful and genuinely caring about me being completely satisfied and wanted to make sure I was completely comfortable before he left. When I mentioned that I was sorry for keeping him so long, he commented that for him, I was the only customer that mattered and he wanted to make sure I was completely satisfied with his business.
It was refreshing to have such a nice young man in my home doing this work for me. Joe was a perfect representative for Benjamin Franklin. But he was also the epitome of all that is good within his generation. I've found a new, trusted plumber who has truly earned my business today and in the future!
Needed a quick repair since my floor flooded and BF was able to provide a quick response the night of and the next day. Jason was the rep that came over, he was very polite, knowledgeable and approachable as a first time homebuyer. I could not have had a better experience during an emergency crisis like I had! I will definitely be using their services in the future, if needed.